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Help Us Help You

 
We like to solve technical problems, and are happy to help you with yours. Always remember, the more relevant information you can give us about your particular problem, the more likely that we will be able to solve it quickly. If you are writing us an email at oise.help@utoronto.ca or planning to call us at 416 978-1802, here are a few of the things we might need to know from you.
 
  • If a specific web page or web  application is involved, what is its URL (from the browser's address bar)?
  • If an error message was displayed, what was the text of that message?
  • What operating system are you using (e.g., MacOS, Windows)?
  • If the problem was seen on the web, what web browser were you using (e.g., Chrome, Safari, Firefox, Microsoft Edge, Internet Explorer)?
  • A detailed explanation of the problem, such as "I was on page a, trying to do b, but when I clicked c, it did d," rather than "page a is not working."
 
Thanks for helping us to help you.
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