Live and Virtual Education Commons

Four Ways to Contact the Education Commons

1. Send a ticket

Email oise.help@utoronto.ca

All Education Commons team members can see this request.

2. Phone for support

Call 416-978-1802

Leave a message and someone from our team will call you back.

3. Book a Consultation

Arrange an appointment to get the assistance you need.

Book a spot on our calendar.

4. ZOOM to the Virtual Education Commons

You can now connect with Education Commons virtually face-to-face, Monday through Friday. Drop in and inquire about areas of support you are looking for.

Monday – Friday, 8:00 am – 5:00 pm
Connect via ZOOM: https://oise-utoronto.zoom.us/j/168887612

Our experts are waiting to greet you in our virtual space.
 

Other Virtual Activities

Virtual Sessions

Click here to find out about live online training sessions and drop-in times, where we'll be talking about the best ways to work effectively with ZOOM, Microsoft Teams, SharePoint, email, and Communicator 7

Remote Support

If you require assistance on your device and would like EC to work on it remotely, we can do so using the Team Viewer application. Please follow the instructions below, to install the application on yiour computer.

1. Email oise.help@utoronto.ca and briefly describe your issue. 
2. One of our technicians will reply to you to initiate remote assistance. A secure link will be sent to you, to start installing the TeamViewer application. 
3. When you click the link, the application will download, and you will see the window below.
   
    
4. Type your name in the provided field and one of our team members will be able to access your computer to assist you.
5. IMPORTANT: Never use the Team Viewer application to give this kind of access to your system to an unknown emailer or caller on the phone.