Since the beginning of the Covid-19 pandemic, the Education Commons team has been providing service and support remotely to the OISE community. In this time we’ve proven that excellent IT support and solution development can be done from anywhere, to anywhere!
Below are some numbers that illustrate some of the work we’re doing. This page is updated every two months.
Service and Support: 60 day highlight
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Tickets received February & March 2022
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hrs
Average Response Time
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Tickets Resolved
Our exceptional team of experts are working hard to support your technology service needs. To reach our Service Delivery Specialists for immediate support, use our Virtual Service drop-in Monday – Friday from 11:00 am to 3:00 pm on Zoom.
You can also make an appointment to speak to an expert on a variety of topics, use our Online Service Hub to submit a ticket, or email us at oise.help@utoronto.ca
Virtual Service Stats: 60 day highlight
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Virtual service drop-ins
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min
Average drop-in length
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Private booked consultations
How was your experience with Education Commons?
We can show you statistics, but what’s more important is your experience. We love to hear from our community. Let us know how we’re doing, or feel free to suggest ways we can improve our services.
“I used the booking system to book a consultation with the absolutely OUT OF THIS WORLD Andrea. In my experience, Andrea has an uncanny fluency with the technology and can make changes very quickly and easily.”
“Brian was super patient and helpful in resolving this challenge that has been plaguing me for some time. His directions and guidance throughout the process was exceptional and I thank you sincerely. You deserve a medal!”
“The Dorothy Hill Symposium went smoothly and we had some positive feedback. Thanks for securing Chandra Pabbisety to assist.”