Making Phone Calls

Communicator 7

Communicator is computer software used for making and receiving phone calls. Its functionality replaces telephone receivers and handsets 

It is more powerful than Microsoft Teams as a telephone replacement, because Teams, as useful as it is, does not provide outbound (non-U of T) call functionality.

Obtaining Communicator

OISE Laptops

Communicator should already be installed on OISE laptops. If you do not find it on yours, please send an inquiry to oise.help@utoronto.ca.

Personal Devices (computers and mobile devices)

To add Communicator to your personal device, download the Communicator 7 app.

Communicator 7 app logo

  1.  Launch the application from the desktop or your application list. Once the application is launched, you will be prompted to sign in.
  2.  Enter your username (phone number) and password.

Communicator 7 Login

If you have forgotten your password, please click Forgot Password on the main page. If password problems persist, please request a password reset by messaging oise.help@utoronto.ca.

Forgot Password screen, Communicator 7

 

After you sign in for your first time, you will see a message pop up, asking for permission for Communicator to access your Outlook contacts and calendar.

Click Yes to this request. Doing so will make your Outlook contacts available to you in Communicator as well.

Communicator 7 Outlook Integration Message

 


The Communicator’s main window

Main Window of Communicator 7 with icons highlighted

You can use the Search and Dial field at the top so search your contacts. Icons include:

  • Contact list
  • Call history
  • Dial pad
  • Options

Making a Phone Call from Your Computer

There are several ways you can make a phone call from your computer using Communicator.

1. Selecting a contact from your list will immediately begin the call. Alternatively, right click on the contact and then click Call.

Note: The Call from Phone feature listed below Call can only be used if you have a handset.

Call a Contact on Communicator 7

2. Another way of making a phone call in Communicator is to open the dial pad. Once you have done so, enter a phone number and press Enter to start the call.

Use the dial pad icon on the left to open the dial pad, and they type the number into the entry field. To begin the call, click the centre phone icon. 

Note: The icon on the right of a dial phone is the Call from Phone feature, which can only be used if you have a handset.

Communicator 7 Dialpad


Making a Call from the Communicator Mobile App:

  1. Download the app from the Apple app store or Google Play store
  2. Launch the app
  3. Login using your phone number and password. (Tap on forgot password if you cannot remember your password)
  4. Tap on Call and type the phone number. Tap on the phone icon to initiate the call.

Communicator 7 Phone Application


Accessing Voicemail in Communicator

Note: these instructions are only applicable for desktops and laptops, not the mobile app.

  1.  Login to the Communicator 7 app.
  2. Once logged in, go to your settings by pressing the cog wheel icon.
  3. Open the General drop down menu and select the Voicemail option.

Cog for Voicemails - Communicator 7

4. Make sure you have the recommended settings for voicemail in Communicator 7, i.e., all settings should be Off except the following.

  • Voicemail service: On
  • Send busy calls to voicemail: On
  • Send unanswered calls to voicemail: On
  • Use unified messaging: On (so that you can listen to voicemail inside the Communicator app)
  • Use phone message waiting indicator: On (so that you can see when you have a message)
  • Email a carbon-copy of message to: On

If you see any other settings, set them as follows:

  • Ensure the Voicemail Services are turned on by moving the selector to the right.
  • Ensure the Use unified messaging option is selected so you can listen to voicemails on the Communicator
  • Enable Use phone message waiting indicator so you can see when you have a message
  • Leave Forward it to this email address disabled.

the voicemail settings screen in Communicator 7

5. For the setting Email a carbon copy of messages to, enter your email address, and slide the toggle to the right to activate the option.

Voicemail Carbon Copy Setting

6. The Call History icon will show the number of voicemails you have. Click on the icon to see your calls, and then click on the Voice Mail portal where you can listen to your messages.

Accessing Voicemail

If you require a voicemail password reset, please request one by email at oise.help@utoronto.ca.