RESOLVED: Website outage
December 21, 2021
The instability of legacy infrastructure has caused multiple website outages over the past two weeks at OISE. The outage affecting some OISE websites which began earlier today has been resolved and site access has been restored. Thank you for your patience as we work to maintain these systems.
RESOLVED: WordPress websites
December 8, 2021
The outage affecting OISE WordPress websites on December 6 has been resolved and data has been restored.
POSTPONED – SERVICE DISRUPTION: PeppeR
Please be advised the service disruption to PeppeR (all versions) originally scheduled for December 09 and 10, 2021 has been postponed. A new date will be communicated shortly.
SERVICE DISRUPTION: PeppeR
December, 09-10 2021
Please be advised of a service disruption to PeppeR (all versions) on December 09 and 10, 2021 as Education Commons in collaboration with Jim Hewitt works on enhancing the platform that runs PeppeR. This enhancement is required to ensure the stability and continuity of PeppeR, and minimize future disruptions.
During this time the applications with be unavailable. We expect the applications to be available again by December 11, 2021. We thank you for your patience as we work through this important enhancement.
RESOLVED: Users can’t access files in MS Office 365
November 2, 2021 // 3:00 PM
ISSUE: Users can’t access files in MS Office 365
November 2, 2021 // 12:00 PM
The issue is being investigated, and updates will be available soon.
RESOLVED: Login issues – Lab 6
October 27, 2021 // 3:00 PM
ISSUE: Login issues – Lab 6
October 27, 2021 // 2:00 PM
NOTICE: REDCap upgrade
Wednesday, September 29, 2021 // 10:00 AM – 2:00 PM
ISSUE: Cisco VPN
Monday, September 27, 2021 //
You may have issues logging in if you are using version 4.9.x or lower. Please update to the latest version 4.10
RESOLVED: PeppeR is available
Monday, September 13, 2021 // 11:25 AM
PeppeR has been restored.
ISSUE: PeppeR is offline
Monday, September 13, 2021 //
PeppeR is currently unavailable and the issue is being investigated.
POWER OUTAGE RESOLVED: OISE Services Restored
At 05:00 pm on Sunday, August 22, 2021
All OISE services have been successfully restored.
Due to unforeseen issues with the air conditioning equipment at the OISE Building (252 Bloor St. W), our Education Commons team is unable to physically power on personal work devices for OISE community members that connect remotely to their machines. The building will reopen on August 23, 2021.
To ensure your personal work computer at the OISE Building is powered on, please send a ticket into firstname.lastname@example.org. Be sure to include your name, department, and the building floor where your office/workspace is located.
POWER OUTAGE UPDATE: Final System Testing
At 01:00 pm on Sunday, August 22, 2021
Final system testing is in place, to ensure continuity of services.
We anticipate full restoration of OISE services by 5:00 PM EST.
POWER OUTAGE UPDATE: Restoration of Services (Nearing Completion)
At 11:45 am on Sunday, August 22, 2021
Restoration of OISE services is nearing completion.
Thank you for your ongoing patience.
POWER OUTAGE UPDATE: Restoration of Services (Continues)
At 07:00 pm on Saturday, August 21, 2021
Restoration of OISE services continues.
PeppeR is now available.
» Access the PeppeR website
POWER OUTAGE UPDATE: Restoration of Services
At 05:00 pm on Saturday, August 21, 2021
Stabilization of network devices is near completion. Restoration of OISE services has begun.
POWER OUTAGE UPDATE: Stabilization of Network Devices
At 02:00 pm on Saturday, August 21, 2021
Powering on of network devices has been completed.
Our Education Commons team is currently stabilizing network devices and restoring key configurations.
POWER OUTAGE UPDATE: Initial Evaluation
At 01:00 pm on Saturday, August 21, 2021
Our Education Commons team is currently at the OISE building, and they are evaluating the outcomes of the power outage.
As network devices are powering on, we will inform the OISE community of our next steps. We appreciate your ongoing patience.
POWER OUTAGE: OISE servers offline for electrical maintenance
At 09:00 am on Friday, August 20, 2021
OISE servers have been shut down to prepare for electrical maintenance.
Access to OISE hosted websites is unavailable at this time.
RESOLVED: Printer servers offline.
At 12:55PM on Tuesday August 6, access to OISE printing was restored.
ISSUE: Printer servers offline.
Tuesday, August 6, 2021 //
We have identified an issue with our print servers and as a result printing is currently unavailable at OISE. Our team is actively working on resolving the issue.
RESOLVED: Some OISE websites unavailable
At 3:40PM on Thursday June 17, access to all OISE websites was restored.
ISSUE: Some OISE websites unavailable
Thursday, June 17, 2021
We currently experience slow loading of OISE web pages with some components on them being unavailable such as News and Calendar. In addition, some online applications are also unavailable such as TA system. Education Commons has isolated the issue and is travelling onsite to continue the troubleshooting and restoration efforts.
RESOLVED: Some OISE websites unavailable
At 3:15 on Thursday May 13, access to all OISE websites was restored.
ISSUE: Some OISE websites unavailable
At 2:30 on Thursday May 13, a number of websites under the www.oise.utoronto.ca domain became unavailable. We are investigating the situation.
RESOLVED: Security alert at syno.oise.utoronto.ca
The security certificate for syno.oise.utoronto.ca has been renewed. Those of you who access OISE physical computer labs remotely should no longer encounter any security warning.
ISSUE: Security alert at syno.oise.utoronto.ca
Users of syno.oise.utoronto.ca, for accessing OISE physical computer labs remotely, are encountering an alert like
Your connection is not private. Attackers might be trying to steal your information from syno.oise.utoronto.ca (for example, passwords, messages, or credit cards).
This message is the result of an expired security certificate. We will renew that certificate shortly. In the meantime, note that it is possible to access the service by selecting the “Advanced” option on the alert page.
RESOLVED: Remote login to OISE labs unavailable
Tuesday, April 13, 2021.Users continue to be unable to log into OISE computer labs via remote desktop protocol. Our technicians are investigating.
ISSUE: Remote login to OISE labs unavailable
Thursday, April 8, 2021. Users continue to be unable to log into OISE computer labs via remote desktop protocol. Our technicians are investigating.
RESOLVED: Systems Unavailable After Electrical Outage
Thursday, April 8, 2021. As of day’s end, all of the online systems impacted by the Easter weekend’s electrical outage have been restored.
RESOLVED: Problems With Microsoft Login and Utorauth
Thursday, April 1, 2021. This issue has now been resolved by University of Toronto IT support staff.
ISSUE: Problems With Microsoft Login and Utorauth
Thursday, April 1, 2021. Users are reporting that they are unable to login to U of T’s Microsoft online services (Outlook email, Office 365 apps). University of Toronto IT support staff are working towards resolving this issue. Status updates will be posted here as they become available.
RESOLVED: Security Alert Seen in Web Browser When Accessing OISE Applications
Wednesday, March 24, 2021 5:00 PM. Education Commons’ system administrators have repaired the problem that was causing the security alerts to appear when certain OISE sites were accessed.
ISSUE: Security Alert Seen in Web Browser When Accessing OISE Applications
Monday, March 22, 2021 3:00 PM. Many people have noted security warnings in their web browsers, stating that the connection is not secure, when attempting to access such online functionality as CMS editing, applying for posted positions, and various administrative tasks requiring UTORId login. This security alert can safely be ignored, as it is the result of a known issue that our system administrators are working to repair. In most browsers, you can get past the alert window by selecting the “advanced” option and choosing to go ahead to the website.