System Updates

RESOLVED: PeppeR is available

Monday, September 13, 2021 // 11:25 AM
PeppeR has been restored.


ISSUE: PeppeR is offline

Monday, September 13, 2021 //
PeppeR is currently unavailable and the issue is being investigated.


POWER OUTAGE RESOLVED: OISE Services Restored

At 05:00 pm on Sunday, August 22, 2021 
All OISE services have been successfully restored. 

Due to unforeseen issues with the air conditioning equipment at the OISE Building (252 Bloor St. W), our Education Commons team is unable to physically power on personal work devices for OISE community members that connect remotely to their machines. The building will reopen on August 23, 2021. 

To ensure your personal work computer at the OISE Building is powered on, please send a ticket into oise.help@utoronto.ca. Be sure to include your name, department, and the building floor where your office/workspace is located.


POWER OUTAGE UPDATE: Final System Testing

At 01:00 pm on Sunday, August 22, 2021
Final system testing is in place, to ensure continuity of services.
We anticipate full restoration of OISE services by 5:00 PM EST.


POWER OUTAGE UPDATE: Restoration of Services (Nearing Completion)

At 11:45 am on Sunday, August 22, 2021
Restoration of OISE services is nearing completion.
Thank you for your ongoing patience.


POWER OUTAGE UPDATE: Restoration of Services (Continues)

At 07:00 pm on Saturday, August 21, 2021
Restoration of OISE services continues.

PeppeR is now available.
» Access the PeppeR website


POWER OUTAGE UPDATE: Restoration of Services 

At 05:00 pm on Saturday, August 21, 2021
Stabilization of network devices is near completion. Restoration of OISE services has begun.


POWER OUTAGE UPDATE: Stabilization of Network Devices

At 02:00 pm on Saturday, August 21, 2021
Powering on of network devices has been completed.
Our Education Commons team is currently stabilizing network devices and restoring key configurations.


POWER OUTAGE UPDATE: Initial Evaluation

At 01:00 pm on Saturday, August 21, 2021
Our Education Commons team is currently at the OISE building, and they are evaluating the outcomes of the power outage.
As network devices are powering on, we will inform the OISE community of our next steps. We appreciate your ongoing patience.


POWER OUTAGE: OISE servers offline for electrical maintenance

At 09:00 am on Friday, August 20, 2021
OISE servers have been shut down to prepare for electrical maintenance.
Access to OISE hosted websites is unavailable at this time.


RESOLVED: Printer servers offline.

At 12:55PM on Tuesday August 6, access to OISE printing was restored.


ISSUE: Printer servers offline.

Tuesday, August 6, 2021 //
We have identified an issue with our print servers and as a result printing is currently unavailable at OISE. Our team is actively working on resolving the issue.


RESOLVED: Some OISE websites unavailable

At 3:40PM on Thursday June 17, access to all OISE websites was restored.


ISSUE: Some OISE websites unavailable

Thursday, June 17, 2021
We currently experience slow loading of OISE web pages with some components on them being unavailable such as News and Calendar. In addition, some online applications are also unavailable such as TA system. Education Commons has isolated the issue and is travelling onsite to continue the troubleshooting and restoration efforts. 


RESOLVED: Some OISE websites unavailable

At 3:15 on Thursday May 13, access to all OISE websites was restored.


ISSUE: Some OISE websites unavailable

At 2:30 on Thursday May 13, a number of websites under the www.oise.utoronto.ca domain became unavailable. We are investigating the situation.


RESOLVED: Security alert at syno.oise.utoronto.ca

The security certificate for syno.oise.utoronto.ca has been renewed. Those of you who access OISE physical computer labs remotely should no longer encounter any security warning.


ISSUE: Security alert at syno.oise.utoronto.ca

Users of syno.oise.utoronto.ca, for accessing OISE physical computer labs remotely, are encountering an alert like

Your connection is not private. Attackers might be trying to steal your information from syno.oise.utoronto.ca (for example, passwords, messages, or credit cards).

This message is the result of an expired security certificate. We will renew that certificate shortly. In the meantime, note that it is possible to access the service by selecting the “Advanced” option on the alert page.


RESOLVED: Remote login to OISE labs unavailable

Tuesday, April 13, 2021.Users continue to be unable to log into OISE computer labs via remote desktop protocol. Our technicians are investigating.


ISSUE: Remote login to OISE labs unavailable

Thursday, April 8, 2021. Users continue to be unable to log into OISE computer labs via remote desktop protocol. Our technicians are investigating.


RESOLVED: Systems Unavailable After Electrical Outage

Thursday, April 8, 2021. As of day’s end, all of the online systems impacted by the Easter weekend’s electrical outage have been restored.


RESOLVED: Problems With Microsoft Login and Utorauth

Thursday, April 1, 2021. This issue has now been resolved by University of Toronto IT support staff.


ISSUE: Problems With Microsoft Login and Utorauth

Thursday, April 1, 2021. Users are reporting that they are unable to login to U of T’s Microsoft online services (Outlook email, Office 365 apps). University of Toronto IT support staff are working towards resolving this issue. Status updates will be posted here as they become available.


RESOLVED: Security Alert Seen in Web Browser When Accessing OISE Applications

Wednesday, March 24, 2021 5:00 PM.  Education Commons’ system administrators have repaired the problem that was causing the security alerts to appear when certain OISE sites were accessed.


ISSUE: Security Alert Seen in Web Browser When Accessing OISE Applications

Monday, March 22, 2021 3:00 PM. Many people have noted security warnings in their web browsers, stating that the connection is not secure, when attempting to access such online functionality as CMS editing, applying for posted positions, and various administrative tasks requiring UTORId login. This security alert can safely be ignored, as it is the result of a known issue that our system administrators are working to repair. In most browsers, you can get past the alert window by selecting the “advanced” option and choosing to go ahead to the website.