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Department of Leadership, Higher and Adult Education
Kiran Mirchandani

Kiran Mirchandani

phone: (416) 978-0884
email: kiran.mirchandani@utoronto.ca  
email: kiran@oise.utoronto.ca
website: http://kiranmirchandani.net

Department: Leadership, Higher and Adult Education

Research Overview

Dr. Mirchandani's research and teaching focuses on gendered and racialized processes in the workplace; critical perspectives on organizational development and learning; criminalization and welfare policy; and globalization and economic restructuring. Using qualitative, interpretive approaches, her work is based on qualitative interviews with transnational service workers in India and workers in precarious jobs in Canada.

Her research projects focus on:

Immigration and the labour market experiences of professional migrants to Canada
Processes of racialization and gendering in workplaces
Economic globalization and the transnationalization of service work
Labour standards and their enforcement
Welfare fraud policy and the criminalization of poverty

Teaching Overview

Dr. Mirchandani has taught the following courses at OISE:

LHA1131 Learning for the Global Economy
LHA1150 Critical Perspectives in Organization Development, Theory and Practice
LHA1113 Gender and Hierarchy at Work
AEC1131 Work, Technology and the Knowledge Economy
AEC1135 Practicum in Organization Development
LHA1183 Master's Thesis Seminar
WPL1131 Work, Learning and Social Change

Representative Publications


Mirchandani, K, Mukherjee, S and Tambe, S. (forthcoming) Standing Out: Service Workers in India’s Multinational Technology Sector. Oxford University Press. 

Mirchandani, K. and Poster, W. eds. (2016). Borders in Service: Enactments of Nationhood in Transnational Call Centres. University of Toronto Press.

Mirchandani, K. and Poster, W. eds. (forthcoming Fall 2016). Borders in Service: Enactments of Nationhood in Transnational Call Centres. University of Toronto Press.

Mirchandani, K. (2012). Phone Clones: Authenticity Work in the Transnational Service Economy. Ithaca: Cornell University Press.

Livingstone, D., Mirchandani, K. and Sawchuk, P. (Eds). (2008). The Future of Lifelong Learning and Work: Critical Perspectives. Rotterdam: Sense Publishers.

Mirchandani, K. and Chan, W. (2007). Criminalizing Race, Criminalizing Poverty: Welfare Fraud Enforcement in Canada. Halifax: Fernwood.


Mirchandani, Kiran, Leah F. Vosko, Urvashi Soni-Sinha, J. Adam Perry, Andrea M. Noack, Rebecca Hall and Mary Gellatly (2018). Methodological K/nots: Designing Research on the Enforcement of Labor Standards. Journal of Mixed Methods Research. 12 (2) 133-147.

Mirchandani, K. and Brugha, M. (2017). Alternative Futures for Work-Related and Vocational Education: Stratification and Enterpreneurialism. In Youth as/in Crisis: Young People, Public Policy and the Politics of Learning. Sara Carpenter and Shahrzad Mojab (eds.). Rotterdam: Sense Publishers.

Mirchandani, K. (2016) The Organization of Service Work. Pp. 348- 364 in Stephen Edgell, Heidi Gottfried and Edward Granter eds. The Sage Handbook of the Sociology of Work and Employment. London: Routledge.

Mirchandani, K. (2016) ‘We’re not talking to people, we’re talking to a nation”: Crossing Borders in Transnational Customer Service Work. Pp. 359-369 in Prasad, Prasad, Mills and Helms Mills eds. The Routledge Companion to Critical Management Studies. New York: Routledge.

Mirchandani, K. (2015) Flesh in Voice: The No-touch Embodiment of Transnational Customer Service Workers. Organization, 22 no. 6: 909-923.

Das Gupta, T., Man, G., Mirchandani, K and Ng, R (2014) “Class Borders: Chinese and South Asian Canadian Professional Women Navigating the Labor Market. Asian and Pacific Migration Journal. 23 (1): 55-83.

Mirchandani, K. (2013) Caller Hate: The Orchestrated Production of Western Nationalism. Economic and Political Weekly, 25, 3:69-76.

Mirchandani, K. (2013). Pockets of the West: The Engagement of the Virtual Diaspora in India. Pp. 231-245 in T. T. Yong and M. M. Rahman (Ed.), Diasporic Engagement and Development in South Asia. Hampshire: Palgrave Macmillan.

Sangha. J. K., Slade, B., Mirchandani, K., Maitra, K., Shan, H. (2012). An Ethnodrama on Work-Related Learning in Precarious Jobs: Racialization and Resistance. Qualitative Inquiry, 18, 3, 286-296 Mirchandani, K. (2012). Learning Racial Hierarchies: communication skills training in transnational customer service work. Journal of Workplace Learning, 24, 5, 338-350.

Mirchandani, K., Maitra, S. and Sangha, J. (2012). Treats and Threats: Global Cultures in India's Call Centres. In A. Prasad (Ed.), Against the Grain: Advances in Postcolonial Organization Studies (pp. 135-154). Denmark: Copenhagen Business School Press.

Gellatly, M., Grundy, J., Mirchandani, K., Perry, J.A., Thomas, M., Vosko, L. (2011). Modernizing Employment Standards? Efficiency, Market Regulation, and the Production of the Illegal Claimant in Ontario. The Economic and Labour Relations Review, 22, 2.

Mirchandani, K., Ng, R., Coloma-Moya, N., Maitra, S., Rawlings, T., Shan, H., Siddiqui, K., and Slade, B. (2011). The entrenchment of racial categories in precarious employment. In N. Pupo, D. Glenday and A. Duffy (Eds.), The Shifting Landscape of Work (pp. 119-138). Toronto: Nelson Educational Ltd.

Mirchandani, K. (2010). Gendered Hierarchies in Transnational Call Centres. D. Howcroft and H. Richardson (Eds.), Work and Life in the Global Economy (pp. 78-98). Hampshire: Palgrave McMillan.

Mirchandani, K., Ng, R., Coloma-Moya, N., Maitra, Rawlings, T., Siddiqui, K., Shan, H., Slade, B. (2010). Transitioning into Contingent Work: Immigrants’ Learning and Resistance. In P. Sawchuk and A. Taylor (Eds.), Challenging Transitions in Learning and Work: Reflections on Policy and Practice (231-242). Rotterdam: Sense Publishers.

Mirchandani, K. (2009). Transnationalism in Indian Call Centres. In M. Thite and B. Russell (Eds .), The Next Available Operator (pp. 83-114). New Delhi: Sage.

Mirchandani, K. (2008). Work. In Darity, W. A Jr. (Ed.), International Encyclopedia of the Social Sciences (pp. 121-124). 2nd Edition. Detroit: Macmillan Reference. 

Ng, R. and Mirchandani, K. (2008). Linking Global Trends and Local Lives: Mapping the Methodological Dilemmas. In K. Gallagher (Ed.), The Methodological Dilemma Creative, critical and collaborative approaches to qualitative research (pp. 34-45). New York: Routledge.

Mirchandani, K., Ng, R., Coloma-Moya, N., Maitra, Rawlings, T., Siddiqui, K., Shan, H., Slade, B. (2008). The Paradox of Training and Learning in a Culture of Contingency. In Livingstone, D., Mirchandani, K. and Sawchuk, P. (Eds.), The Future of Lifelong Learning and Work: Critical Perspectives (pp. 171-184). Rotterdam: Sense Publishers.

Mirchandani, K. (2008). Enactments of Class and Nationality in Transnational Call Centres. In S. Fineman (Ed.), The Emotional Organization: Passions and Power (pp. 88-101). Oxford: Blackwell. Also translated into Italian - Le Emozioni Nell’ Organizzazone. 2009. Milano: Rafello Cortina Editore. Mirchandani, K. and Maitra, S. (2007). Learning Imperialism through transnational call centres. T. Fenwick (Ed.), Educating the Global Workforce: Knowledge Work, Knowledge Workers (pp. 154-164). London: Routledge.


Research Grants and Contracts

Social Sciences and Humanities Research Council of Canada The hard working student: a Canadian study (led by Alison Taylor, UBC)

Social Sciences and Humanities Research Council of Canada
National Futures or Emerging Crises: Youth Labour Market Integration Policies and Practices
Principal Investigator

Social Sciences and Humanities Research Council of Canada Partnership Grant
Closing the Enforcement Gap: Improving Employment Standards Protection for People in Precarious Jobs

SSHRC Standard Research Grant (Principal Investogator). Auxilliary Workers: The Hidden Scaffold of India's Information Technology Industry

SSHRC Standard Research Grant (Co-investigator). Professional Immigrant Women Navigating the Canadian Labour Market: A Study in Adult Learning.

SSHRC Standard Research Grant. (Principle Investigator). The Uneven Periphery: Home-Based Work in Canada.

SSHRC Standard Research Grant, INE. (Principle Investigator) Skilled In Vulnerability: Work-related Learning Amongst Contingent Workers.

SSHRC Standard Research Grant, INE. (Co-investigator) Knowledge Networks of Portfolio Workers: Development, Usage, and Benefits for Success in the New Economy.

Canadian Race Relations Foundation. (Joint Principle Investigator) The Racialized impact of Welfare Fraud Control in B.C. and Ontario.