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Online and Distance Education at OISE

Blackboard Starter Kit for OISE Faculty

10. Get Further Assistance


Want more help using Blackboard?

OISE web help:

Please browse the rest of our online/distance education site for more assistance with Blackboard.  Students can find assistance in the Blackboard Toolbox section.  Faculty can find more assistance in this Intructor section like how-to videos and FAQs.


Contextual help:

Contextual help is now available within the Blackboard environment: Pop-up instructions are available throughout Blackboard to assist Users with particular tools and features.  Just look for the "More Help" link in which ever section you are working in.


Help topics sorted by category:

Looking for more assistance?  When you are logged into the Blackboard Portal click the "Help" button at the top of the page.  Here you can find Self-Help, Frequently Asked Questions and Online Tutorials.


Have your questions answered by email:

If you have further questions, you can email: portal.help@utoronto.ca


Arrange for a personal consultation:

You can also contact the OISE Client Care Portal (CCP) to arrange a one-on-one consultation regarding your course in Blackboard, or let us know if you would like departmental training in a group session.


Other UofT training resources

CTSI Instructor Toolkit

The UofT Center for Teaching Support and Innovation have developed resources to support departmental and individual needs related to online course design and development. Instructors may also access divisional or departmental support available locally.

Online Course Design:
Checklist of components for use before, during and after course design

Accessibility Guidelines:
Tips and advice to ensure you are reaching all your students

Alternative Online Environments:
Guidelines for those considering moving beyond Blackboard




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   9. Student Contributions <-     10. Further Assistance    -> Bb Starter Kit