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TCard, UTORid, UTmail+, ACORN and JOINid


Due to the COVID19 pandemic
Instructions on how to activate your UTORid are provided to you by the TCard Office. All University buildings including all TCard office locations are closed to the general public as of March 17, 2020. There are online procedures in place to allow you to obtain your UTORid activation instructions and U of T email starting June 1st over a video conference call with a TCard staff member. When the University re-opens, you will be required to visit a TCard office in person to obtain your TCard and provide documentation to validate your legal status in Canada.



The U of T TCard is an access card for services on campus. E-mail service, wireless network, and access to ACORN and the Quercus Learning Portal will be available upon receipt of your TCard and authentication of your UTORid. 

The TCard also allows users to carry cash value in the computer chip so that the card can be used to purchase photocopies, computer printing, laundry services, and meals.

You may obtain your TCard at any one of the University's three campus locations. Proof of citizenship, identification and your offer of admission letter or student number are required in order to receive a TCard. For detailed information about the documentation required to obtain a TCard, visit the TCard website. Check out TCard News for dates when you are eligible to pick up your TCard.

Before arrival on campus or Toronto, you can use JOINid to access your student account on ACORN to update contact information, enrol in courses, and register and pay fees. When you do get your TCard, you'll be given an activation key to promote your JOINid to a valid UTORid.


When you receive your TCard, you'll get a code to activate your UTORid – your University of Toronto online user ID. Your UTORid gives you access to the University's wireless internet network as well as its many websites, applications and portals, including e-mail and ACORN.

Once activated, use your UTORid and password to create your University of Toronto e-mail account (UTmail+).

It's important that you update your ACORN account with your new UTmail+ address. That's because U of T policy requires all official university correspondence be sent only to a University-issued e-mail account. You may have your UTmail+ forwarded to another address, but are responsible for ensuring that all messages sent to UTmail+ are received and read.

ACORN (Student Web Service)

ACORN (Accessible Campus Online Resources Network), also known as the Student Web Service (SWS) is the University of Toronto's web-based student information system that stores all your records – academic, personal and financial. It's the critical link between students and the university for most transactions. 

You'll use ACORN to add and drop courses, view your personal timetable, update your address and contact information, check grades and other academic information, view and manage your financial account information, pay tuition and fees, request graduation, order transcripts, print tax forms, and more.

To access ACORN, you'll need a UTORid, or a JOINid if you are unable to obtain your TCard before September. 

Need help using ACORN? Check out this step by step guide to help you accomplish what you need to get done. 


(For students who are unable to obtain their TCard before September)

Every applicant to the University of Toronto is assigned a JOINid. It will be provided to you through an e-mail from School of Graduate Studies (admissions.sgs@utoronto.ca). 

When you begin your studies at U of T, your JOINid will become your UTORid, which will allow you to access a number of services such as e-mail, library resources, and Quercus. Instructions on how to activate your UTORid are provided to you when you pick up your TCard. 

If you are unable to obtain your TCard (and UTORid) before September, you can enable your JOINid to gain access to ACORN to update contact information, enrol in courses, and register and pay fees.

You must enable your JOINid and create a password if you wish to access ACORN before arriving on campus. This can be done online – you don't have to be here in person. Your JOINid will not work until you enable and create a password for it. 

If you have trouble locating the email sent to you with your JOINid, please contact admissions.sgs@utoronto.ca.

If you lose your JOINid password, you can use the enabling site to change your password. Please note that updates to passwords can take 24 hours to roll over in the system. 

If you are unable to reset your password using the enabling site, please call 416-978-HELP, or email help.desk@utoronto.ca to reset your password. Please specify that you have already enabled your JOINid.