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OISE Student Success Centre (OSSC)

NOTE: The OISE Student Success Centre is only offering online appointments until further notice.

The OISE Student Success Centre (OSSC) is an academic skills and support centre that offers OISE graduate students the opportunity to book one-on-one appointments with an OSSC advisor to improve their abilities in a wide-range of areas. Our advisors have a range of professional and academic experience. Students are encouraged to consult the advisor profiles below as a guide when booking appointments for a specific subject. 

OSSC Advising Schedule/Holidays:

  • Fall 2022: Monday September 12 to Friday December 16, 2022
  • Winter 2023: Monday January 2 to Thursday April 20, 2023
  • Summer 2023: May to August, 2023 (exact dates TBD)
  • We are closed for Holidays as per University of Toronto Holiday Schedule

Types of Appointments Offered: Online appointments via WCONLINE. We do not offer email appointments. 

Booking an appointment: Click here or on the blue button on the menu to the left.  

Access Online Appointments: log into the WCONLINE system approximately five to ten minutes before the start of your appointment. Then, open your appointment and click "Start or Join Online Consultation".  In situations where we/you are encountering technical difficulties with the online booking system, your advisor will email you with Zoom instructions. 

  • Tech Specs: For your online appointment, make sure you have a working webcam and microphone, a quiet space and ensure that your local internet provider has not put up any firewalls for modes of this form of communication. Firefox and Chrome browsers usually work best for online appointments on the WCONLINE system. Be sure that you have the latest version of your browser installed. 

What to know/bring:

  • Bring the rough draft of the assignment you would like to work on, your questions and ideas.
  • If this is a course assignment, the assignment instructions and/or syllabus.
  • Feel free to bring your laptop or a print out of the assignment (for in person apts)

If there are any accommodations we can provide in order to better facilitate your learning during an appointment or improve your experience in the writing center, please contact Ghayas Shams or Jeananne Robertson

Appointment Notes: Students can have two active appointments a time and book up to 5 a month. Each appointment is 50 mins. Note, we do not review your work outside of appointment times. We do not allow for back to back appointments as we feel students should have time to reflect on the appointment, suggested changes and revisions before booking their next appointment with Advisors. 

Understanding the legend/colour blocks on WCONLINE: WCONLINE provides a legend (i.e. colour blocks) to easily identify when appointments are available, booked, online etc. For easy viewing, please see the legend below which is also available on the appointment booking system


Appointment Cancellation/Missed Appointment Policy:

If you need to cancel an appointment, please do so as soon as possible but at least 12 hours in advance. This will allow other students to plan ahead when booking an appointment. If you fail to cancel your appointment within the required time or miss the appointment twice, it  will result in a "missed appointment" and you will be blocked from booking further sessions.


Advisors will be able to provide support in:

  • Academic Writing 
  • French 
  • English Language Development 
  • Graduate Student Writing Groups 
  • Literature Review 
  • Presentation Skills
  • Resume and Cover Letters
  • Mock Interviews
  • Teacher Skills Development 

Note: We do not provide academic support for SSHRC and OGS grant/scholarship applications. Please inquire with your department about workshops and resources on these award competitions.

We do not provide editing or proofreading services, rather we work together with the student to provide feedback, and work together through the writing process to develop your skills long term.

Advisor Profiles

Amina Yousaf 
Doctoral Candidate, Department of Applied Psychology & Human Development  
Expertise: Academic Writing, Teacher Development, Culturally Relevant Pedagogy 
Language: English  
Services: Academic Writing, Presentation Skills, Teacher Skill Development, CV/Resume/Cover Letters Writing, Interviewing Skills, Lesson Plan Development, English Language Development  
View Amina's Bio


Claudio Jaramillo-Yanquepe
Doctoral candidate, Department of Curriculum, Teaching and Learning
Expertise: Curriculum, language policy, critical pedagogy, qualitative methods, ethnographic case studies, critical applied linguistics.
Languages: English, Spanish 
Services:  Writing and reading skills, English language proficiency improvement, data visual representation
View Claudio's Bio


Diana M. Barrero  
Doctoral candidate, Department of Curriculum, Teaching & Learning  
Expertise: Qualitative research methodologies, Critical pedagogies, critical race theory, feminist theories
Languages: English, Spanish 
Services: academic writing (revising academic essays, manuscripts, dissertation), presentation skills, research development (developing research questions, literature reviews etc), publishing
View Diana's Bio


Elena Danilina
Doctoral student, Department of Curriculum, Teaching and Learning
Expertise: International and EAL teaching, plurilingualism, oral communication, digital technologies and language learning, cross-cultural communication 
Languages: English, German, Russian
Services: academic writing, English language development, presentation skills, teacher skills development, CV/resume/cover letter writing, interviewing skills
View Elena's Bio

Fiona Purton
Doctoral candidate, Department of Curriculum, Teaching and Learning
Expertise: lesson and unit plans; mock teaching; reflective writing (self study); teaching or pedagogical philosophy statements; academic (faculty) job interview prep; qualitative research 
Languages: English
Services: teacher skills and development; reflective/personal writing; research skills; interview preparation 
View Fiona's Bio

Gabrielle Breton-Carbonneau
Doctoral candidate, Department of Social Justice Education
Expertise: Academic writing, working with multicultural learners, ESL/FSL teaching, qualitative research
Languages: English, French
Services: Academic writing, presentation skills, resumes and cover letters, French language proficiency
View Gabrielle's Bio


Ghayas Shams
OSSC and Career Coordinator, Registrar’s Office and Student Experience (ROSE) at OISE
Expertise: higher education, student services, student recruitment, management, event coordinator, career services 
Languages: English, Urdu, Hindi
Services: resume writing, cover letters, interviews, curriculum vitaes (CVs), career progression, how to find jobs, how to apply for jobs, what to do with your degree/program
View Ghayas' Bio


Hoda Gharib
Doctoral Student, Department of Social Justice Education
Expertise: research proposals, literature reviews, mixed-methods research, survey research, qualitative data analysis (grounded theory), semi-structured interviews, psychology/sociology of social movements, social media analysis
Languages: English
Services: Research skills, presentation skills, academic writing (including journal publications), conference preparation, ethics applications, scholarship applications, graduate school applications (research Master’s or PhD)
View Hoda's Bio


Jasmine Pham
PhD student, Department of Educational Leadership and Policy
Expertise: Academic Writing, Reflective Writing, Grant Writing, Publishing, Quantitative Methods, Qualitative Methods, Mixed-Methods, Lesson and Unit Plans, Pedagogical Statements, International Student Experience, and Presentation Skills. 
Languages: English, Cantonese, Mandarin and Korean
Services: Academic writing, CV/resume/cover letter writing, presentation skills, research skills, and general study strategies 
View Jasmine's Bio

Lucy El-Sherif
Doctoral candidate, Department of Curriculum, Teaching, and Learning
Expertise: Academic writing, coaching English language learners, comparative and international education
Languages: English, Arabic
Services: Academic writing, presentation skills, English language development
View Lucy's Bio


Michael Koslowski
Doctoral student, Department of Curriculum, Teaching and Learning
Expertise: International and ESL teaching, plurilingualism, oral presentations, adjusting to new educational cultures
Languages: English
Services: Academic writing, English language development, research development, transition advising, presentation skills, teacher skills development, interview preparation
View Michael's Bio


Sana Abuleil
Doctoral candidate, Department of Leadership, Higher and Adult Education
Expertise: Navigating research databases, academic writing, resumes and cover letters, lesson plans/mock lessons
Languages: English, Arabic
Services: Research skills, academic writing, English language development, designing teacher-trainee resources
View Sana's Bio


Stacy Alexandra Costa
Doctoral Candidate, Department of Curriculum, Teaching and Learning
Expertise: Academic Writing, Qualitative Methods, Learning Sciences, Curriculum Development, Digital Technologies & Education, Science, Mathematics and Technology Education
Languages: English, Portuguese
Services: Presentation skills ( in-class presentations, conference presentations), Academic Writing ( Planning, organizing, writing and revising academic papers, dissertations, articles,) , Resumes,( preparation for interviews), Mathematics Concept Development ( STEM) , English Language Proficiency Improvement( grammar, listening, reading, pronunciation)
View Stacy's Bio


Susan He
PhD Student, Department of Leadership, Higher & Adult Education  
Expertise: PSE access, student development, educational policies, professionalization in student affairs, qualitative methods, quantitative methods, mixed-methods 
Language: English, Mandarin 
Services: academic presentations, academic writing, CV/Resume/Cover Letters, practitioner development, teacher development 
View Susan's Bio


Ty Walkland
Doctoral Candidate, Department of Curriculum, Teaching and Learning
Expertise: Academic writing, qualitative research, practitioner research, critical literacies
Language: English
Services: Academic writing, presentation skills, resume and cover letters, teacher skills development
View Ty's Bio


Velta Douglas
Doctoral candidate, Department of Curriculum, Teaching and Learning
Expertise: Academic writing, environmental education, Indigenous education, international ESL teaching experience
Languages: English
Services: Academic writing, English language development
View Velta's Bio


Wenyangzi Shi
Doctoral student, Department of Curriculum, Teaching and Learning
Expertise: Academic writing, oral presentation, qualitative research methods, multilingualism, teacher development, international student experience
Languages: English, Mandarin, Japanese
Services: Academic writing, proposal preparation, presentation skills, resume and cover letter review, interview preparation
View Wenyangzi's Bio


Ximena Martinez Trabucco
Doctoral candidate, Department of Social Justice Education
Expertise: Qualitative research methods, ethnographic techniques, experienced classroom teacher, adjusting to new educational cultures
Languages: English, Spanish
Services: Organization of ideas for academic writing, presentation skills, teacher skills development
View Ximena's Bio

Contact and Location

OSSC is located inside the OISE building, Room 8-202.

Questions? Concerns? Contact:

For Emergenciesplease contact:

Ghayas Shams (Primary)
OSSC and Career Coordinator

Jeananne Robertson (Alternative)
Assistant Director & Student Success Counsellor

OSSC Initiatives & Events

Career Success Series

Throughout the academic terms, a number of career related workshops and events are offered. Registration and invitations are typically sent directly to your utoronto email address. Click here to view past event offerings and recordings. Examples include: 

  • Program/Career Options
  • Resume
  • Cover Letter
  • Curriculum Vitae (CV)
  • Interviews
  • Alumni / Career Talks
  • Alternative Careers (for Teacher Candidates)
  • International Teaching (for Teacher Candidates)

Got a workshop you want to lead or see offered? Contact


Academic Writing Groups (AWG)

We offer writing groups during Fall and Winter terms to help you connect with your peers and to make the academic writing process less stressful and more productive. Each group will meet ten times virtually. These writing groups are intended to provide academic writing support for OISE students for whom English is not their first language. 

By attending the Academic Writing Groups, you will have an opportunity to work on your academic writing in a collaborative group setting led by a Group Facilitator. In each two-hour meeting, we will discuss a particular aspect of academic writing, and then you will work with the other students in your group on feedback aimed at improving the content, structure, and grammar of your writing. Please note that the Group Facilitator does not provide individual writing consultations. However, you are still able to book one-on-one appointments to discuss your work with advisors at the OSSC. 

Invitations and registrations are typically sent directly to your utoronto email address.

Questions? Please contact Ghayas Shams