System Status

Education Commons has received reports from members of the OISE community that UTORgrouper is currently unavailable. Instead of accessing the application, users encounter a blank screen that continuously refreshes or receive a notice stating, “An error occurred.”

All but two issues affecting the Quercus platform have now been resolved. The remaining known issues:

1. Course Import Issue - When using the “Select Specific Content” option during a course import, leaving all items unchecked still results in all content being imported. 
2. Imported New Quizzes - When new quizzes are imported, they are always created as unpublished, regardless of the publication status in the source course.

The following issues have been identified in Quercus impacting the OISE and University of Toronto community. These issues have been reported to Quercus’s parent company, Instructure (Canvas), and updates will be provided as fixes are implemented by the vendor.

1. Course Import — When using the "Select Specific Content" option during a course import, leaving all items unchecked will still import everything. Canvas is currently working on a fix.
2. SpeedGrader — Canvas has reached out to the vendor to fully restore the integration. Resolution is in progress.
3. Cannot Unfavourite Courses Under Past Enrolments — Users are unable to unfavourite (unstar) courses that were favourited while active once they move to Past Enrolments. The user-interface is unresponsive when attempting to click the star icon. No workaround currently available.
4. File Attachments in Announcement field Unavailable to Users — When users (both students and instructors) preview announcements from the dashboard, attached images, media, and documents return a 403 error and cannot be accessed. There is currently no workaround available.