System Status
Current System Status Updates
Xerox Printer: Error Messages
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In Progress
A Xerox technician has identified the cause of the issues and error codes affecting both printers and devices sending print jobs at OISE. The printer on the 12th floor has been successfully repaired, and a temporary fix has been applied to the 8th floor printer.
Additionally, printing on the 8th floor may be temporarily impacted again while a permanent fix is implemented in the coming days, pending the arrival of a replacement part from Xerox.
Important Reminder for All OISE Community Members:
To help prevent printer malfunctions and safety hazards, use only plain paper (no plastic, vinyl, transfer paper, or sticky materials). These additional paper-based materials can cause paper jams or even pose fire risks.
If you’re considering using a different type of paper, please contact the Education Commons team in advance. We’ll be happy to help you find a safe and suitable solution.
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In Progress
Following a thorough investigation by our Education Commons team, the printing issue appears to be limited to the printers on the 8th and 12th floors.
A Xerox technician has been dispatched to address the problem. We will provide further updates once the issue is resolved.
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Investigating
There are currently reported issues with the Xerox printers in the OISE Building. When community members attempt to print, error messages appear both on the printers and on the devices that sent the print jobs. OISE community members are unable to clear these messages.
So far, the issue has been reported on the 8th and 12th floors. The Education Commons team is investigating and will assess other printers throughout the building to determine the full extent of the issue.
June/July 2025 Wired Network Interruptions at OISE Building (252 Bloor Street West)
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In Progress
In addition to the scheduled outage, during the week of July 2 – July 5, 2025, the 8th and 10th floor of OISE will experience both wired and wireless outages. This is to part of the recabling project, and to ensure greater stability of both the wired and wireless networking at OISE.
From June 2 to July 31, 2025, OISE community members using the wired network at 252 Bloor Street West may experience temporary interruptions and connectivity issues. These disruptions are due to ongoing upgrades by the central University of Toronto IT team, aimed at improving the stability, reliability, and performance of our wired network. The OISE and University of Toronto wireless networks will remain unaffected during this period.
To minimize disruption, Education Commons encourages all OISE community members visiting the OISE building to switch to the wireless network if they encounter any wired network issues/dropped connections. Additionally, onsite display screens (DTEN and departmental OptiSigns) will be temporarily configured to operate over the wireless network.
We appreciate your patience and understanding as the University of Toronto works to enhance our building network infrastructure for the benefit of the entire OISE community.
Departmental Notice: Updates to virtual display screens (OptiSigns) may be slower than usual while these changes are in effect.
Scheduled System Status Updates
There are currently no upcoming scheduled updates.
Past System Status Updates
The LISTSERV application will be unavailable to all OISE and University of Toronto community members from:
- Start time: June 11, 2025, at 2:00 pm
- End time: June 12, 2025, at 5:00 pm
During this outage, users will not be able to send/receive LISTSERV emails or access the administrative interface of LISTSERV.
OISE community members are encouraged to send any LISTSERV emails before June 11 or after June 12 to avoid disruptions.
Full service to the Student Supervision Application has been restored.
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Investigating
We are currently experiencing an issue that is affecting all users of the OISE Student Supervision application.
We are actively investigating the issue, and Education Commons will provide updates to the community as soon as it has been resolved.
According to Zoom, the global issue affecting all Zoom accounts is beginning to recover. Services should resume normal operations shortly.
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Identified
A global Zoom outage is impacting all users and licenses, including OISE and the University of Toronto community. We will provide updates as further information becomes available.
We strongly recommend that the OISE Community utilize MS Teams for virtual communications and meetings during this time.
