System Status
Current System Status Updates
Education Commons On-Site Location Change
Due to the classroom renovations on the 3rd floor, effective Tuesday July 28, 2026, Education Commons (EC) will relocate its on-site operations from the 3rd floor to the south side of the 8th floor of the OISE building (Room 8-105).
During the relocation period (July through early August), some Education Common service adjustments will be in effect, including:
- The 3rd-floor interactive screen will no longer be operational.
- OISE community members requiring in-person assistance should use the doorbell outside Room 8-105 to connect with an Education Commons team member.
- During the weeks of July 27th and August 3rd, on-site device deployments and technical support services will be provided on a modified schedule while the team relocates to the new space.
To ensure timely support, members of the OISE community are strongly encouraged to submit requests through the Education Commons Online Service Hub.
Scheduled System Status Updates
There are currently no upcoming scheduled updates.
Past System Status Updates
Issue has been resolved.
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Investigating
OISE community members using older desk phones with Microsoft Teams may experience issues when using the Transfer and Hold features. Microsoft is aware of this issue, and a resolution is pending.
In the interim, Education Commons recommends using Microsoft Teams on a desktop, laptop, or mobile device for making and receiving calls whenever possible. This approach provides the most reliable calling experience and helps avoid disruptions.
Issue has been resolved.
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In ProgressA fix for the OneDrive and SharePoint sharing link issue is currently being implemented.
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Identified
OISE and University of Toronto community members are currently experiencing issues with sharing links in OneDrive and SharePoint. When links are shared with others, including specifically assigned individuals, recipients may be unable to access the intended files or folders; an error message appears.
The issue has been escalated to Microsoft for investigation. Education Commons will provide updates as they become available.
UTORgrouper issue has been resolved.
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Identified
Education Commons has received reports from members of the OISE community that UTORgrouper is currently unavailable. Instead of accessing the application, users encounter a blank screen that continuously refreshes or receive a notice stating, “An error occurred.”
The issue has been escalated to the central University of Toronto IT team, and we will notify the OISE community as soon as service is restored.
