System Status

OISE entrance lobby
Ontario Institute for Studies in Education
System Status Updates

Latest Updates

Information Security Incident Update

Date Posted: Wednesday, May 8, 2024 at 5:10 pm 

A careful forensic investigation into the information security incident involving OISE servers has now identified those individuals (mainly alumni) whose personal information may have been exposed. Notification letters are being sent starting today – only individuals whose personal information may have been exposed will receive a notification letter.

To prevent future incidents, we have changed all administrative passwords for the systems and reset them. We have also installed next-generation anti-virus software for all staff and faculty computers for enhanced protection, re-built and re-secured impacted servers (and decommissioned others), and rebuilt OISE’s printing services. Expect to hear more from us in the future about educational efforts to prevent a similar incident from happening again.

There is no indication that this incident has extended beyond OISE. Unfortunately, governments, international corporations and public institutions around the world are being targeted by cyber criminals. We are constantly assessing and improving measures to safeguard data for our community in a digital world. If you have questions, please contact oise.info@utoronto.ca. We will endeavour to respond within three business days.

Information Security Incident Update

Date Posted: Friday, April 26, 2024 at 4:30 pm 

OISE and U of T information technology teams are learning more about the information security incident that was detected at OISE on April 22. It appears that some OISE servers containing personal information may have been exposed. We are taking this matter seriously and have engaged external experts to support our ongoing investigation. 

We are working to understand if any information was extracted from the servers and, if so, which individuals may be affected. It will take time to complete the investigation, so we ask for your patience and understanding. Updates will be shared as details are confirmed.

We are actively working to restore printing and wired services at OISE and we will keep the community informed.

If you have questions, please contact oise.info@utoronto.ca. All emails will receive a response within three business days.  

Information Security Incident

Date Posted: Tuesday, April 23, 2024, at 2:24 pm

On Monday, April 22, an information security incident was discovered at OISE. In partnership with the University of Toronto’s Information Technology Services team, OISE acted immediately to contain, secure and isolate the incident.

Together, we are conducting a prompt and thorough investigation of the cause and impact. Once further details of the incident are available, they will be posted to this site with relevant contact information.

Onsite Digital Services Outage

Date Posted: Monday, April 22, 2024

Dear members of the OISE community,

Please be advised that the wired internet network within the 252 Bloor Street West OISE building is currently unavailable. Users are advised to switch their internet settings to the wireless network where possible and may find delays in printing. Printing at the Dr. Eric Jackman Institute of Child Study is all unavailable.

This outage does not impact the 4th floor, Library, LSM classrooms, or any other internet-based services.

The duration of this outage is unknown at this time.

For Support

Online Service Hub

Experiencing technical problems or have an issue to report? Have an IT request or need to book a resource?

Visit our Online Service Hub to submit a ticket.

Virtual Service

Drop-in on Zoom to connect with an Education Commons expert.

Monday to Friday
11:00 AM to 3:00 PM EST

Book a Consultation

Make an appointment to talk with an Education Commons expert at a time that works for you.