System Status

Date Posted: Thursday, May 1, 2025 at 1:07 pm

We are currently experiencing an issue that is affecting all users of the OISE Student Supervision application.

We are actively investigating the issue, and Education Commons will provide updates to the community as soon as it has been resolved.

Date Posted: Wednesday, April 16, 2025 at 4:27 pm

According to Zoom, the global issue affecting all Zoom accounts is beginning to recover.

Services should resume normal operations shortly.

Date Posted: Wednesday, April 16, 2025 at 3:00 pm

A global Zoom outage is impacting all users and licenses, including OISE and the University of Toronto community. We will provide updates as further information becomes available.

We strongly recommend that the OISE Community utilize MS Teams for virtual communications and meetings during this time.

Date Posted: Monday, April 7, 2025 at 3:33 pm

The issues affecting on-site printers has now been resolved. We thank the OISE community for their ongoing patience. 

Date Posted: Monday, April 7, 2025 at 11:00 am 

Following this weekend’s scheduled power outage, several printers located throughout the OISE Building are currently experiencing network connectivity issues. Consequently, users are unable to send or print using these devices. 

The issue is currently being investigated.

Date Posted: Tuesday, March 25, 2025 at 1:00 pm 

A fix has been implemented to the OISE Hiring application. The application should now be operating as intended. 

We thank the OISE community for their patience.

Date Posted: Monday, March 24, 2025 at 1:55 pm 

We are currently experiencing an issue that is affecting all users of the OISE Hiring application. Users may encounter a 500 or server related error when attempting to complete various tasks.

We are actively investigating the issue, and Education Commons will provide updates to the community as soon as it has been resolved.

Date Posted: Monday, March 3, 2025 at 1:00 PM

A workaround has been implemented, and services for UTMail+, Azure, and Microsoft 365 are gradually resuming this afternoon. 

Date Posted: Monday, March 3, 2025 at 12:00 PM

Individuals at the OISE Building (252 Bloor Street West) may experience issues with UTMail+, Azure, and Microsoft 365 services being unavailable or not loading at this time. The outage is currently under investigation.

Date Posted: Friday, January 31, 2025 at 11:36 AM

An upcoming change driven by Microsoft will affect the "U of T Report Phishing" button in Outlook in the coming days. The change will be implemented between February 7, 2025, 5:00 PM and February 10, 2025, 5:00 PM.

About the Change

The "U of T Report Phishing" button in MS Outlook is being updated to support Microsoft’s new authentication method. This update will enhance security in MS Outlook at OISE and the University of Toronto. It aims to combat phishing attempts and unauthorized access, ultimately improving the functionality and effectiveness of the button.

During the change the U of T Report Phishing button will disappear from Outlook.

You can still report phishing by:

1. Forwarding the suspicious email to report.phishing@utoronto.ca.
2. Deleting the email from your inbox after forwarding it to prevent any accidental interactions.
3. Creating a ticket with the Education Commons Online Service Hub and notifying us of the phishing/malicious email.

After the change:

The appearance and functionality of the "U of T Report Phishing" button will return to it's original state within MS Outlook.

Note: The U of T Report Phishing button is NOT supported for shared mailboxes.

Date Posted: Wednesday, December 18, 2024 at 10:11 AM

The OISE Education Commons will be closed from December 24, 2024, to January 5, 2025, inclusive. During this time, tickets submitted through the OISE Online Service Hub will not be monitored. All tickets received will be addressed starting January 6, 2025. Wishing the OISE community a happy holiday season!

Date Posted: Wednesday, December 4, 2024 at 2:50 PM

The issue with the OISE Hiring System has been resolved. Users should no longer experience errors when posting jobs or generating reports.

Date Posted: Wednesday, December 4, 2024 at 1:45 PM

We are currently experiencing an Error 500 in the OISE Hiring System. This issue occurs when users attempt to post a job or generate certain reports. Students and applicants are not affected and can continue using the application without interruption.

Our team is actively investigating the issue and working on a resolution.

We appreciate your patience as we address this matter and will provide updates as they become available.

Date Posted: Friday, November 22, 2024 at 3:50 PM

To enhance and prepare for the launch of a new ticketing system that the Education Commons team will implement next week, our chat support option will be unavailable to the OISE Community starting November 22, 2024, at 5:00 PM ET.

We anticipate introducing a new chat feature in Spring 2025. In the meantime, we encourage you to use other communication methods to connect with our team. We appreciate your understanding.

Date Posted: Wednesday, November 20, 2024 at 9:40 am

As of 10:00 PM ET on November 19, 2024, the maintenance work on the Pepper website and application has been successfully completed. Both platforms are now accessible to all users.

Date Posted: Tuesday, November 14, 2024 at 2:01 pm

From the evening of November 13, 2024, until the morning of November 22, 2024, PeppeR will be taken offline for maintenance.

During this time, both the PeppeR website and application will be inaccessible to all users. Thank you for your understanding as we work to enhance our services.

Date Posted: Wednesday, November 6, 2024 at 11:33 am

The issue with MS Teams Phone has now been resolved. Physical phones within the OISE building that depend on MS Teams Phone for making calls are now operational.

Date Posted: Monday, November 4, 2024 at 4:15 pm

The University of Toronto is currently experiencing a widespread outage with MS Teams Phone. As a result, OISE community members may be unable to use physical phones located within the OISE building that rely on MS Teams Phone for making calls.

We will provide updates as soon as the services are restored. Thank you for your patience.

Date Posted: Friday, September 6, 2024 at 1:15 pm

Please be advised that on Monday, September 9th, at approximately 7:00 AM, Central IT will conduct critical maintenance on the wireless infrastructure. During this time, a brief loss of wireless connectivity is expected as network reconfigurations are performed.

This maintenance is part of our efforts to enhance the stability and performance of the wireless network at OISE. Contact Education Commons if you experience any issues following the maintenance.

Date Posted: Tuesday, August 27, 2024 at 2:15 pm

The wired network at the OISE building was restored on Thursday, August 22, 2024.

OISE community members using the internet at the OISE building and utilizing the wired network will now need to log in using their uTORID and password. Devices will no longer automatically connect.

The wired network will generate a pop-up window prompt for this purpose.

Date Posted: Monday, August 19, 2024 at 12:00 pm

The wired network at the OISE building is scheduled to be restored from August 20 to 22, 2024. This work entails updating network switches on every floor and as a result will produce several wired network outages.

Printers throughout the OISE building will be offline during this work. The wireless network will remain operational, and departmental signage, specifically digital screens, will not display content.

During this time, those on the 8th and 12th floors who utilize wired network connections are asked to switch to the wireless network.

Date Posted: Wednesday, May 8, 2024 at 5:10 pm 

A careful forensic investigation into the information security incident involving OISE servers has now identified those individuals (mainly alumni) whose personal information may have been exposed. Notification letters are being sent starting today – only individuals whose personal information may have been exposed will receive a notification letter.

To prevent future incidents, we have changed all administrative passwords for the systems and reset them. We have also installed next-generation anti-virus software for all staff and faculty computers for enhanced protection, re-built and re-secured impacted servers (and decommissioned others), and rebuilt OISE’s printing services. Expect to hear more from us in the future about educational efforts to prevent a similar incident from happening again.

There is no indication that this incident has extended beyond OISE. Unfortunately, governments, international corporations and public institutions around the world are being targeted by cyber criminals. We are constantly assessing and improving measures to safeguard data for our community in a digital world. If you have questions, please contact oise.info@utoronto.ca. We will endeavour to respond within three business days.

Date Posted: Friday, April 26, 2024 at 4:30 pm 

OISE and U of T information technology teams are learning more about the information security incident that was detected at OISE on April 22. It appears that some OISE servers containing personal information may have been exposed. We are taking this matter seriously and have engaged external experts to support our ongoing investigation. 

We are working to understand if any information was extracted from the servers and, if so, which individuals may be affected. It will take time to complete the investigation, so we ask for your patience and understanding. Updates will be shared as details are confirmed.

We are actively working to restore printing and wired services at OISE and we will keep the community informed.

If you have questions, please contact oise.info@utoronto.ca. All emails will receive a response within three business days.  

Date Posted: Tuesday, April 23, 2024, at 2:24 pm

On Monday, April 22, an information security incident was discovered at OISE. In partnership with the University of Toronto’s Information Technology Services team, OISE acted immediately to contain, secure and isolate the incident.

Together, we are conducting a prompt and thorough investigation of the cause and impact. Once further details of the incident are available, they will be posted to this site with relevant contact information.

Date Posted: Monday, April 22, 2024

Dear members of the OISE community,

Please be advised that the wired internet network within the 252 Bloor Street West OISE building is currently unavailable. Users are advised to switch their internet settings to the wireless network where possible and may find delays in printing. Printing at the Dr. Eric Jackman Institute of Child Study is all unavailable.

This outage does not impact the 4th floor, Library, LSM classrooms, or any other internet-based services.

The duration of this outage is unknown at this time.