System Status

OISE entrance lobby
Ontario Institute for Studies in Education
System Status Updates

Upcoming Intermittent Outage


Friday, November 25, 2022 at 4:00 PM to approximately 7:00 PM EST


Due to mandatory network infrastructure work (re: University compliance to NDAA 889 (1)(B)), please be advised that the OISE community will experience intermittent connectivity for the following services on Friday, November 25, 2022, starting at 4:00 PM EST until approximately 7:00 PM EST.

Services impacted

Websites that have not been migrated to the OISE Drupal platform as per the list below.

Online applications:

  • OISE CP
  • Timetable

Onsite services:

  • Printing 
  • Lab 6 computer login
  • APHD computer login

All other OISE websites and services will not be affected.

For any questions about the need for this planned outage, please reach out to Bernie Spudic.

You can always contact Education Commons with any questions or submit a ticket for any technology issues or requests.

DiscoverResearch Platform Error

October 7, 2022 - November 3, 2022


Update November 3, 2022

The DiscoverResearch platform has been restored.

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The DiscoverResearch platform is currently unavailable, and Faculty profiles located on the platform are currently inaccessible and will display a 403 Forbidden error message.

We have escalated our concerns to the DiscoverResearch team within Central services. Education Commons advocates for a timely restoration of services.

The DiscoverResearch team has published a statement on their SharePoint site, and ask that should you have any questions, please contact them directly at discover.research@utoronto.ca

Planned Network Outage


September 26-30, & October 6-7, 2022.


Due to mandatory network infrastructure work, please be advised that phones, printers, and wired network connections will be unavailable on some floors of the OISE building on the following dates:

Monday, September 26 & Tuesday, September 27, 2022:
Floors 8 and 9

Thursday, September 29 & Friday September 30, 2022:
Floors 10, 11 and 12

Thursday, October 6
Floors 6 and 7

Friday, October 7
Floors 5, 6, and 7

Wireless connection will continue to be available throughout the week. Connectivity within LSM classrooms will continue to be operational. Researchers wishing to connect remotely to research lab computers may use our virtual computer lab as an alternative.

MacOS security update


August 19, 2022.


Apple has released an update that fixes a known vulnerability for users running macOS Monterey. We advise members of our community with Apple devices to keep themselves secure by installing the update as soon as possible.

To install the update on your Mac computer, go to System Preferences > Software Updates. See more information on Apple security updates on their website

Zoom Security Update for Mac users


August 16, 2022.


There's an important security update for Zoom on Apple devices (Mac computers, iPhones, and iPads).

We advise members of our community with Apple devices to keep themselves secure by applying current updates or downloading the latest Zoom software with all current security updates from https://zoom.us/download.

You can read more about this security update on the Zoom support website


For Support

Online Service Hub

Experiencing technical problems or have an issue to report? Have an IT request or need to book a resource?

Visit our Online Service Hub to submit a ticket.

Virtual Service

Drop-in on Zoom to connect with an Education Commons expert.

Monday to Friday
11:00 AM to 3:00 PM EST

Book a Consultation

Make an appointment to talk with an Education Commons expert at a time that works for you.