System Status
Current System Status Updates
Quercus - Known Issues
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In Progress
The following issues have been identified in Quercus impacting the OISE and University of Toronto community. These issues have been reported to Quercus’s parent company, Instructure (Canvas), and updates will be provided as fixes are implemented by the vendor.
- Course Import — When using the "Select Specific Content" option during a course import, leaving all items unchecked will still import everything. Canvas is currently working on a fix.
- SpeedGrader — Canvas has reached out to the vendor to fully restore the integration. Resolution is in progress.
- Cannot Unfavourite Courses Under Past Enrolments — Users are unable to unfavourite (unstar) courses that were favourited while active once they move to Past Enrolments. The user-interface is unresponsive when attempting to click the star icon. No workaround currently available.
- File Attachments in Announcement field Unavailable to Users — When users (both students and instructors) preview announcements from the dashboard, attached images, media, and documents return a 403 error and cannot be accessed. There is currently no workaround available.
Scheduled System Status Updates
Past System Status Updates
Issue has been resolved.
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In ProgressAccess to Quercus is currently being restored for all users and will continue through the weekend. Some features such as Turnitin, Access Pearson and Crowdmark may not be immediately available.Full functionality is expected to return next week.
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In Progress
PeppeR and Willow have been fully restored.
Quercus continues to be unavailable until further notice.
Further information will be posted on the University's Community Updates website when available.
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Investigating
Quercus, the University’s learning management system, is unavailable until further notice. Out of an abundance of caution, PeppeR and Willow have also been taken offline.
The parent company of Canvas (known at U of T as Quercus), is managing a cybersecurity incident. Multiple universities are affected. U of T is in contact with the vendor to pursue a resolution.
Further information will be posted on the University's Community Updates website when available.
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Identified
Quercus is currently unavailable at the University of Toronto. For updates and current system status, please refer to the ITS System Status page.
The Education Commons weekday Zoom Drop-In will return as scheduled on Monday, March 23, 2026.
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In Progress
The Education Commons weekday Zoom Drop-In will be unavailable on Thursday, March 19, 2026 and Friday, March 20, 2026.
Community members who need support during this time are encouraged to:
- Submit a support ticket
- Book an appointment with our team
- Connect with us onsite via our Interactive Service Hub, located on the 3rd floor near the elevators
Full service has been restored to all OISE applications.
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InvestigatingWe are currently experiencing an issue affecting all users across multiple OISE applications. While logged into these specific OISE applications, users may encounter a “500 – Internal Server Error” when attempting to perform various tasks.The impacted applications include OISE Bursary Application, OISE Course Planner (OISE CP), OISE Grad Funding, OISE Hiring System, OISE Graduate Student Conference Grant, and Student Supervision.
We are actively investigating the issue, and Education Commons will provide updates to the community as soon as it has been resolved.
