The Discovery

Bahman Yaghoobi and Chris Klammer presented at this year's TechKnowFile showcasing how Education Commons has adopted agentic AI to generate end‑user documentation, technical documentation, and automated tests at scale.

Over the past year, OISE Education Commons has been transitioning to the University of Toronto’s centralized ServiceNow ticketing system, known at OISE as the Education Commons Online Service Hub (or EC Online Service Hub). As of June 1, 2026, this transition will be complete.

As the Fall 2025 semester at OISE approaches, Education Commons has observed a rise in phishing emails targeting the OISE community. These messages often appear to come from university-affiliated sources, including compromised @utoronto.ca email addresses.

The digital transformation at the Ontario Institute for Studies in Education (OISE) is not just about technology; it’s about people.

Adobe has moved away from offering Acrobat Pro as a one-time cost per device. From now on, Adobe Acrobat Pro will only be available through an annual subscription model, similar to the Adobe Creative Cloud subscriptions, which provide updates and application access throughout the paid license period.

Devices that are end of life, aka no longer supported by the manufacturer or service providers, no longer receive firmware updates and therefore are not suitable for current times where vulnerabilities can be exploited without necessary security updates.

Every computer that connects to the OISE network is a vulnerability, providing a potential entry point for cyber criminals. Therefore, every device our community uses to connect to any OISE system or resource carries the risk of becoming the chosen route for hacking into OISE and UofT. These devices can be exploited by malware that could leak or steal sensitive data. What can we collectively do?

Phishing and smishing are techniques used by attackers to trick you into giving away information by disguising themselves as a trusted source.

Duo, University of Toronto’s mobile app for Multi Factor Authentication (MFA), is getting a new design!

Stream Classic is the legacy version of Microsoft Stream, and it is being retired to make way for Stream (on SharePoint), which offers enhanced features.

After taking a look at the numbers behind our supports and services, here's what Education Commons learned. 

Let’s look at how Education Commons exemplify the value of “Transform” – becoming agents of technological change through innovation and its application.